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SMS Consent for Shokken Waitlist Texts

This page explains how guests opt in to receive Shokken text messages and what those messages include.

What Shokken is

Shokken is a waitlist management app used by restaurant host stands. When you join a restaurant's waitlist, Shokken can send you text updates about your place in line and when your table is ready.

Shokken messages are transactional waitlist updates (not marketing).

Note: Shokken currently supports US phone numbers only. Some VoIP services (e.g., Google Voice) may experience delivery issues.

How guests opt in (verbal consent at the restaurant)

Guests opt in verbally, in person, at the restaurant.

A host will ask for permission to text waitlist updates. If you say yes, the host enters your mobile number into Shokken and you receive waitlist messages for that visit.

Verbal opt-in script (what the host says)

"Can I text you waitlist updates from Shokken for [Restaurant Name]? You'll get messages about your place in line and when your table is ready. Message frequency varies. Message & data rates may apply. You can opt out any time by replying STOP."

If you agree, the host will ask for your mobile number and add you to the waitlist.

Example opt-in conversation

Host: "Can I text you waitlist updates from Shokken for [Restaurant Name]? You'll get messages about your place in line and when your table is ready. Message frequency varies. Message & data rates may apply. You can opt out any time by replying STOP."

Guest: "Yes."

Host: "Great — what's your mobile number?"

Guest: "[Phone number]"

Host: "Thanks — you'll get a text shortly."

What messages you'll receive

Shokken may send messages such as:

  1. Confirmation when you're added to the waitlist
  2. A "table ready" notification
  3. A dismissal/removal message (for example, if you leave or the waitlist is cleared)

Messages may include a link to a Shokken web page that shows your place in line.

Message frequency: Typically 2–5 messages per visit, depending on wait time and restaurant activity.

Sample messages

Waitlist confirmation:

Shokken (for [Restaurant Name]): You're on the waitlist (party of 4). Est: 25–35 min. Track your spot: [link]. Reply STOP to opt out, HELP for help. Msg&data rates may apply.

Table ready:

Shokken (for [Restaurant Name]): Your table is ready. Please check in within 10 minutes. Status: [link]. Reply STOP to opt out.

Removed/dismissed:

Shokken (for [Restaurant Name]): You've been removed from the waitlist. If this seems wrong, please contact the restaurant host stand.

Replies, HELP, and support

This number is used to send automated waitlist updates and may not be monitored for general conversation.

  • Reply HELP for help information
  • For questions about your wait or seating, contact the restaurant directly
  • For Shokken support: [email protected]

Opting out (STOP)

You can opt out at any time by replying STOP.

After you opt out, you will no longer receive Shokken texts. You can opt back in by replying START (or UNSTOP, depending on your carrier).

Message & data rates

Message and data rates may apply, depending on your mobile plan.

Links